The next-generation AI contact center.

Discover how PRAGMA can transform your customer experience. Schedule a personalized demonstration.

Artificial intelligence
built in. Not bolted on.

In practice, this changes everything for your customers and your teams:

Your customers never repeat themselves — even when switching channels.
Every request is handled in seconds, not minutes.
Agents receive full context before picking up — zero friction, zero frustration.
The system learns and improves with every interaction.

9:41

00:00

Pragma AI

Call in progress

Audio

FaceTime

Couper le son

Ajouter

Raccrocher

Clavier

2018 Founded in Montréal

+3M Interactions managed per year

24/7 Always on, without interruption

COPC Certified — global standard of excellence

Average return
on investment

24/7

Availability without
interruption

−

Reduction in request
resolution time

Measured customer
satisfaction

Your team

Your agents, finally focused on what matters.

Repetitive requests are handled automatically and instantly. Your human agents step in only where their judgment and empathy make a real difference.

Appointment scheduling and modifications

Order tracking, modifications and cancellations

Password resets and identity verification

Refund processing and complaint handling

Answers to frequently asked questions — pricing, hours, policies

And much more — every deployment is tailored to your specific needs

Routine requests

Tracking, information, modifications — resolved in seconds, 24/7.

Human

Complex cases

Empathy, judgment and expertise where it truly counts.

Result

Scalable volume

Peak demand absorbed without growing your team.

Result

Thriving teams

Less repetition, more meaning — and lower turnover.

What changes, concretely.

Measurable results from the first few months. Here is what our clients observe after integrating PRAGMA.

Before Pragma

Wait time8–15 minutes

AvailabilityBusiness hours

First contact resolution~60%

Customer satisfactionInconsistent

Processing capacityLimited to agents

With Pragma

Wait timeUnder 30 seconds

Availability24h / 7d / 365d

First contact resolution+90%

Customer satisfactionConsistent and measured

Processing capacityUnlimited and scalable

Customer experience

An interaction that feels human.
A performance that isn't.

Every conversation adapts to the customer's tone, context and needs — in real time, across all your channels.

Natural understanding

Understands the true meaning of every request, regardless of how it is phrased. No rigid commands, no customer frustration.

Real-time response

Your customers get an immediate answer, at any hour. Zero wait time, zero hold music, zero unnecessary transfers.

Context always preserved

Every conversation retains the full exchange history. Customers never repeat themselves — even when transferred to a human agent.

Since integrating PRAGMA, our handling time dropped by 70%. Our agents are finally working on files that matter. That's exactly what we were looking for.

Marie-Luce Tremblay

Director of Customer Experience — Telecommunications Sector

Up and running in weeks,
not months.

A structured deployment that won't disrupt your current operations.

Step 1

Discovery

We map your interaction flows, existing tools and objectives. No assumptions — only your reality.

Weeks 1–2

Step 2

Deployment

Integration with your current systems (CRM, telephony, ticketing). Your operations continue without interruption.

Weeks 3–6

Step 3

Optimization

Performance tracking, continuous adjustments, transparent reporting. You see exactly what's happening, at all times.

Ongoing

Ready to move to the next generation?

Every week without PRAGMA means missed interactions and customers who won't wait.

Schedule a personalized demonstration