The next-generation AI contact center.

Powered by people. Amplified by artificial intelligence.

Discover how PRAGMA can transform your customer experience. Schedule a personalized demonstration.

Artificial intelligence
built in. Not bolted on.

In practice, this changes everything for your customers and your teams:

  • Your customers never repeat themselves — even when switching channels.
  • Every request is handled in seconds, not minutes.
  • Agents receive full context before picking up — zero friction, zero frustration.
  • The system learns and improves with every interaction.
9:41
00:00
Pragma AI
Call in progress
Audio
FaceTime
Couper le son
Ajouter
Raccrocher
Clavier
2018 Founded in Montréal
+3M Interactions managed per year
24/7 Always on, without interruption
COPC Certified — global standard of excellence
Average return
on investment
24/7
Availability without
interruption
−
Reduction in request
resolution time
+
Measured customer
satisfaction
Your team

Your agents, finally focused on what matters.

Repetitive requests are handled automatically and instantly. Your human agents step in only where their judgment and empathy make a real difference.

Appointment scheduling and modifications
Order tracking, modifications and cancellations
Password resets and identity verification
Refund processing and complaint handling
Answers to frequently asked questions — pricing, hours, policies
And much more — every deployment is tailored to your specific needs
IA
Routine requests
Tracking, information, modifications — resolved in seconds, 24/7.
Human
Complex cases
Empathy, judgment and expertise where it truly counts.
Result
Scalable volume
Peak demand absorbed without growing your team.
Result
Thriving teams
Less repetition, more meaning — and lower turnover.

What changes, concretely.

Measurable results from the first few months. Here is what our clients observe after integrating PRAGMA.

Before Pragma
Wait time8–15 minutes
AvailabilityBusiness hours
First contact resolution~60%
Customer satisfactionInconsistent
Processing capacityLimited to agents
With Pragma
Wait timeUnder 30 seconds
Availability24h / 7d / 365d
First contact resolution+90%
Customer satisfactionConsistent and measured
Processing capacityUnlimited and scalable
Customer experience

An interaction that feels human.
A performance that isn't.

Every conversation adapts to the customer's tone, context and needs — in real time, across all your channels.

Natural understanding

Understands the true meaning of every request, regardless of how it is phrased. No rigid commands, no customer frustration.

Real-time response

Your customers get an immediate answer, at any hour. Zero wait time, zero hold music, zero unnecessary transfers.

Context always preserved

Every conversation retains the full exchange history. Customers never repeat themselves — even when transferred to a human agent.

Since integrating PRAGMA, our handling time dropped by 70%. Our agents are finally working on files that matter. That's exactly what we were looking for.

ML
Marie-Luce Tremblay
Director of Customer Experience — Telecommunications Sector

Up and running in weeks,
not months.

A structured deployment that won't disrupt your current operations.

Step 1

Discovery

We map your interaction flows, existing tools and objectives. No assumptions — only your reality.

Weeks 1–2
Step 2

Deployment

Integration with your current systems (CRM, telephony, ticketing). Your operations continue without interruption.

Weeks 3–6
Step 3

Optimization

Performance tracking, continuous adjustments, transparent reporting. You see exactly what's happening, at all times.

Ongoing

Ready to move to the next generation?

Every week without PRAGMA means missed interactions and customers who won't wait.

Schedule a personalized demonstration